Terms for using Watilo business workspaces.
Watilo is a WhatsApp CRM, automation, campaign-management and customer-operations platform for business teams. These terms should be reviewed with the final proposal, onboarding scope and support agreement.
1. Service scope
Watilo provides tools for shared WhatsApp operations, lead capture, AI-assisted replies, campaign preparation, CRM records, reporting and customer-operation workflows.
2. Customer responsibilities
The customer is responsible for lawful use, accurate business information, authorised team access, approved WhatsApp templates, customer consent practices and compliance with applicable messaging rules.
3. WhatsApp Business Platform
Production use requires appropriate WhatsApp Business Platform setup. Meta approval, message templates, number ownership, quality rating and messaging limits remain subject to Meta policies and the customer account status.
4. Acceptable use
The platform must not be used for spam, unlawful messaging, deceptive campaigns, unauthorised data collection, abusive automation or activity that violates third-party platform rules.
5. Pricing and support
Pricing, support scope, onboarding, usage limits, credits, integrations and service levels are confirmed through the accepted proposal or subscription agreement.
6. Data and security
Data ownership, access roles, retention, backup approach, incident response and hosting scope should be confirmed for each deployment, especially for enterprise or regulated use cases.
7. Changes
KEYHUB PRO (PVT) LTD may update platform terms, features and policies. Enterprise customers should rely on the terms attached to their accepted proposal or agreement.