Privacy overview for Watilo business users.
Watilo is a WhatsApp CRM, automation, campaign-management and customer-operations platform for business teams. This policy explains the main categories of data handled by the platform and the responsibilities that should be confirmed during deployment.
1. Information handled
Watilo may handle business account details, team-user details, customer contact records, WhatsApp conversation metadata, lead and deal records, campaign information, AI prompt configuration, support requests and operational logs.
2. Customer ownership
Customer business data remains owned by the customer organisation. WhatsApp Business Platform credentials and production numbers should be controlled by the customer or an authorised business owner.
3. Use of information
Information is used to provide the workspace, route conversations, support lead qualification, manage customer records, prepare campaigns, generate reports, support onboarding and maintain security controls.
4. Access control
Workspace access should be limited to authorised users. Role-based permissions, owner approvals and user lifecycle controls should be reviewed before production use.
5. Retention and deletion
Retention periods depend on the customer deployment, legal requirements and support agreement. Data export, deletion or correction requests can be reviewed through the privacy request process.
6. Third-party services
Watilo may connect with WhatsApp Business Platform, hosting providers, email services, analytics, external CRM tools or automation systems depending on the approved deployment scope.
7. Contact
For privacy questions, contact sales@keyhubpro.com or submit a privacy request from the website.