Watilo is sold through a demo and requirement review so each customer receives the right scope for users, conversation volume, WhatsApp setup status, integrations, security expectations and support needs.
For businesses that need a shared inbox, basic lead capture and guided WhatsApp setup review.
For growing teams that need AI routing, campaign governance, owner assignment and operational visibility.
For larger organisations requiring API setup support, advanced governance, reporting, integration review and procurement documentation.
Plan comparison supports procurement discussions around business value, operational risk reduction, usage volume and implementation scope.
| Area | Starter | Growth | Enterprise |
|---|---|---|---|
| Best for | Small teams starting controlled WhatsApp CRM operations | Sales and support teams adding automation, campaigns and reporting | Companies needing onboarding, integrations, governance and scale planning |
| Pricing approach | Request pricing | Request pricing | Custom quote |
| WhatsApp inbox | Included | Included | Included |
| AI lead capture | Basic | Advanced | Advanced |
| Campaign operations | Readiness review | Governed campaign workflow | Governed campaign workflow |
| Meta/WABA setup support | Guided review | Guided review | Priority review |
| CRM workspace | Optional add-on | Optional add-on | Optional add-on |
| Integrations | Available by requirement | Available by requirement | Custom review |
| Support scope | Standard business support | Standard business support | Defined by SLA / proposal |
The quote should confirm users, expected message volume, current WhatsApp Business status, required automation, CRM scope, integrations, data handling needs and onboarding timeline.
