Turn WhatsApp into a controlled sales, support and customer-operations platform.
Watilo centralises WhatsApp conversations, lead qualification, AI-assisted replies, campaign governance, CRM context and management reporting for business teams that need visibility and accountability.
Business workflow
Designed for organisations that need a professional communication layer across sales, support, marketing and customer operations.
WhatsApp is where customers talk. Most teams still manage it manually.
Chats stay on individual phones, lead context gets lost, follow-ups are missed and management has no clean visibility. Watilo converts that communication into a structured business process.
Shared WhatsApp InboxCentralise conversations so sales and support teams can work from one controlled workspace.
Lead QualificationCapture company details, product interest, timeline and owner assignment before handover.
AI + Human HandoverUse AI for first-response and routing while keeping final business decisions under staff control.
Campaign OperationsPrepare compliant audiences, templates, credit checks and review steps before messaging at scale.
CRM ContextConnect conversations to customers, leads, deals, documents and follow-up status when the CRM add-on is enabled.
Management ReportingView lead flow, usage, campaigns, customer activity and operational progress without relying on screenshots.
One platform flow from inquiry to accountable follow-up.
Watilo shows buyers how customer conversations become structured leads, assigned work, campaign activity and management reporting without forcing teams to operate from personal phones.
Prepare WhatsApp Business operations
Review Meta/WABA status, phone number readiness, template requirements, team roles and workflow scope.
Capture and qualify leads
Turn inquiries into structured records with source, product interest, timeline, owner and notes.
Automate routine responses
Use AI and rules to answer common questions, route conversations and protect human handover.
Report and scale responsibly
Monitor usage, campaigns, wallet/credits, performance and setup health from a clear dashboard.
Professional enough for corporate review.
Business buyers need more than a bot. They need data ownership clarity, setup governance, team permissions, support accountability and transparent compliance wording.
Built for teams that receive serious business inquiries through WhatsApp.
Watilo supports organisations that need controlled customer communication, inquiry handling and follow-up visibility.
Capture RFQs, route to sales, follow quotation status and keep account history visible.
Manage customer questions, support handover, issue context and team accountability.
Handle admission inquiries, programme questions, reminders and lead nurturing.
Centralise product inquiries, order questions and broadcast-ready customer segments.
Qualify buyer or renter inquiries, assign owners and follow up from one pipeline.
Use structured intake and reminders with a careful privacy review before sensitive-data use.
Ready to review Watilo for your business team?
Use the demo-first flow: requirement review, dashboard walkthrough, plan selection, onboarding, testing and controlled activation.