Tenant isolationWorkspace records are queried under tenant context to keep customer data separated.
Trust center
Security, privacy and procurement-readiness overview for Watilo.
Watilo uses transparent, evidence-based trust statements. Certifications, partner badges and compliance claims are displayed only when verified documentation and deployment scope are available.
Tenant isolation
Owner-controlled settingsSensitive settings stay owner-only unless access is delegated.
Role-based accessRoles and permission profiles keep users inside their business function.
File upload controlsTemplates and business files use validation, size limits and private storage flows.
Integration securityExternal API keys and webhooks are managed under owner control.
Audit visibilitySensitive actions can be logged with who, what and when details.
Customer-owned WhatsApp setupMeta/WABA credentials should belong to the customer when configured for production use.
Backup policy summaryHosting, backup schedule, RPO/RTO and server controls are defined for each deployment scope.
Privacy operationsPrivacy requests, retention and data-handling responsibilities are reviewed before regulated use.
Procurement support
Trust information available for serious business review.
Enterprise proposals can include data ownership notes, access-control overview, support scope, incident response summary, backup approach, hosting explanation and Data Processing Addendum on request.
Data ownership statementSupport / SLA scopeBackup approachIncident response summaryDPA available on requestHosting scope explanation
Need a security review before a proposal?
Use a requirement review to define hosting, backups, access roles, data retention, integrations and WhatsApp API ownership before final enterprise commitments.