Common questions before a Watilo demo.
Quick answers about WhatsApp Cloud API setup, CRM scope, AI automation, campaigns, pricing, security and onboarding.
Is Watilo only a chatbot?
No. Watilo is positioned as a WhatsApp CRM and customer-operations platform with shared inbox, lead capture, AI assistance, campaigns, reporting and optional CRM records.
Do we need our own WhatsApp Business setup?
For production use, the WhatsApp Business Platform setup should be customer-owned or authorised by the business owner. Watilo can support the readiness review and onboarding workflow.
Does Watilo replace our CRM?
It can work as a WhatsApp-first CRM layer or connect with external CRM workflows depending on API access and integration scope.
Can pricing be shown before a demo?
The website uses quote-based positioning because final pricing depends on users, WhatsApp volume, onboarding scope, AI/campaign usage, integrations and support expectations.
Can Watilo support campaigns?
Yes, campaign preparation workflows can support audience review, templates, credit checks, scheduling and governance before live sending.
What about security documents?
Data ownership, access control, backup approach, support scope, incident response summary and DPA availability can be reviewed for enterprise proposals.
Have a specific business requirement?
Send your team size, monthly conversation estimate, WhatsApp Business status and required workflows for a focused demo.